Our Remodel Process
We have thought through our client’s needs within every step of the remodel process. From the initial meeting through to the completed product, we understand that every remodel comes with physical and emotional highs and lows. It is our passion to be the contractor who shares the highs with you, handles the lows for you, and gives you peace of mind throughout the process.
We understand that your home is extremely important to you and your family, and you need to be able to fully trust your contractor. Read on for an understanding of how our client-focused process can best serve you.
At the initial meeting, Buck will hear your vision for your home and assess the space. He will talk you through different options, tell you more about our business, and provide you with a ballpark range of cost. If you are comfortable with this price point and feel that we are the best company to trust with your project, we will enter into the Project Development Phase, beginning with a Design Consultation.
Next, Buck will schedule a “hand-off meeting,” where you will meet your Project Manager, Daniel. Our design consultant, Michelle, will also be present for most large remodels. This will likely be the longest meeting you will have throughout your remodel process, so it is very important for all decision makers to be present. Michelle will talk through your design vision: everything from layout, materials, colors, and finishes. Depending on the project, Buck may be there doing cabinet design drawings as well. Daniel will be present to answer any construction or budget related questions. After this meeting, Michelle will compile a “design board” for your project, detailing out her design suggestions. Read more about our partnership with Michelle and her Design Services.
We never start a project without having every material chosen and subcontractor scheduled: this allows our clients to have as smooth of a remodeling experience process as possible. After we reach a design vision and layout, your project manager will schedule a time for you to choose materials: counter tops, back splash, flooring, and any other materials needed for the project. Buck, who designs our cabinets for every remodel, will work with you and your project manager to finalize the cabinetry design. Your project manager will likely need to meet with some of our subcontractors on site to get their opinion on the project. He will also collect cost estimates for each of the subcontractors.
Lastly, he will collect “special requests” from you and communicate them to anyone who will be working in your home. These requests are typically regarding where to park, which entrance to use, or where pets need to be kept in the home. While it is impossible to be completely out of your way, we do everything we can to keep your household running smoothly.
After all necessary information is gathered, your project manager will compile all the project elements into a Scope of Work / Design Package. He will also put all costs into one clear Price Proposal, along with an approximate timeline and payment schedule. These documents will detail everything needed for the Construction Phase. At this point, amendments can be made to the scope of work to adjust your final cost as needed. Once your project manager presents you with these documents, all aspects of the project are agreed upon, the final contract is signed, and a down payment has been made, your construction begins.
Finally, we’ve reached the construction phase. Your project manager will be present throughout every step of the remodel. He will coordinate all subcontractors and meet them on site, communicate with you regularly, answer questions, and problem solve when unexpected problems arise. He will also handle all change orders should they be necessary, or should you simply change your mind about something. You will see our lead carpenter, Chester, often, as he does much of our demo, cabinetry, and trim. Cleanliness is a big deal for us. We have an air scrubber on site during demo, protect all surfaces from construction dust and debris, and clean up at the end of every work day.
Before a project is complete, you will create a “punch list” of things you would like your project manager to address. He will make sure all loose ends are tied up and that your project is completed to your liking before concluding the project. Buck will also hold a final meeting with you to receive your feedback on your remodel experience: what went well, and what we can do better. It is very important for us to constantly be improving our processes to continue serving our clients as best we can.